Privacy Policy
Isabella & Co. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience.
Isabella & Co. is powered by Shopify, which enables us to provide these services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase from our website or otherwise interact with our services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using this website, you acknowledge that you have read and understood how your information is collected, used and disclosed.
Personal Information We Collect
When we use the term personal information, we refer to information that identifies or can reasonably be linked to you.
This does not include information that is collected anonymously or has been fully de identified.
Depending on how you interact with our website, we may collect the following information.
Contact Information
• Name
• Billing address
• Shipping address
• Phone number
• Email address
Financial Information
• Credit or debit card details
• Payment confirmation details
• Transaction information
Account Information
• Username and password
• Account preferences and settings
• Security questions
Transaction Information
• Items viewed or added to cart
• Wishlist activity
• Purchases and returns
• Order history
Communications
• Messages sent to customer support
• Information provided through enquiries
Device Information
• IP address
• Browser type
• Device identifiers
• Network connection data
Usage Information
• Pages viewed
• Navigation behaviour
• Interaction with website features
Sources of Personal Information
We may collect personal information from the following sources.
Directly from You
When you create an account, place an order, contact us or submit information through our website.
Automatically
When you visit our website through cookies and similar tracking technologies.
Service Providers
Third party companies that help us operate our business and provide services.
Partners or Third Parties
Where permitted by law or where you have interacted with third party integrations.
How We Use Your Information
We use personal information for the following purposes.
Providing Our Services
To process orders, manage your account, arrange delivery, process payments and provide customer support.
Improving Your Experience
To personalise your shopping experience and recommend products based on previous activity.
Marketing and Advertising
To send promotional emails or show advertisements based on your interests and activity.
You may unsubscribe from marketing emails at any time.
Security and Fraud Prevention
To protect our website, verify accounts and prevent fraudulent activity.
Communication
To respond to enquiries, provide support and manage our relationship with customers.
Legal Requirements
To comply with applicable laws and respond to lawful requests from authorities.
How We Share Personal Information
We may share personal information in the following circumstances.
Service Providers
With companies that help us operate our business including:
• Payment processors
• Shipping providers
• Customer support tools
• Website hosting and analytics services
Marketing Partners
To help us advertise and promote our products.
With Your Consent
Where you request services that require sharing information with a third party.
Business Transfers
In connection with mergers, acquisitions or business restructuring.
Legal Obligations
To comply with legal requirements or protect our rights and the rights of others.
Shopify
Our website is hosted by Shopify.
Shopify collects and processes certain information about your interaction with our store in order to provide and improve their services.
To learn more about how Shopify uses your personal information, please visit:
https://privacy.shopify.com
Third Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. You should review their policies before providing personal information.
Children's Data
Our website is not intended for children and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction.
If you believe a child has provided personal information, please contact us and we will remove the data.
Security and Data Retention
We take reasonable steps to protect your personal information.
However, no online system can be guaranteed completely secure. We recommend that sensitive information is not shared through unsecured channels.
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes or enforce our policies.
Your Rights
Depending on where you live, you may have the following rights.
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Receive a copy of your data
• Object to certain types of processing
If you live in the UK or European Economic Area you may also have the right to restrict processing or withdraw consent where consent is used as the legal basis.
Complaints
If you have concerns about how we process your personal information, please contact us.
You may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your information may be stored or processed outside the United Kingdom or European Economic Area.
Where this occurs, we rely on recognised legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements.
The latest version will always be posted on this page.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.
Email: contact@isabellaco.store
